SHIPPING & RETURNS
POSTAGE AND HANDLING
🎁 Free Shipping on Australian orders over $149 (automatically applied at checkout)
All Australian orders are sent via trackable Parcel Post with Australia Post. Delivery generally takes 2–7 business days after dispatch, depending on your destination.
AusPost is used for PO Boxes, Parcel Lockers & Express shipments.
Domestic Shipping Rates (Australia)
| Service | Weight | Rate |
|---|---|---|
| Standard Satchel | 0 – 499g | $10.00 |
| Standard | 500 – 750g | $15.00 |
| Standard | 751 – 1,500g | $20.00 |
| Standard | 1,501 – 2,000g | $25.00 |
| Standard | 2,001 – 5,000g | $28.00 |
| Express | 0 – 499g | $15.50 |
| Express | 500 – 750g | $20.00 |
| Express | 751 – 1,500g | $25.00 |
| Express | 1,501 – 2,000g | $30.00 |
| Express | 2,001 – 5,000g | $35.00 |
Exact shipping costs are calculated at checkout based on your order weight and delivery address.
Order Tracking
All orders are sent with a tracking number and tracking link, which is emailed to you once your order has been dispatched.
Express Post
We offer Express Post with the understanding that once it is in the hands of Australia Post, it is up to them to deliver within their advertised timeframes.
International Shipping
We ship internationally via standard post with Australia Post, which includes a tracking number. If you would like Express Post, insurance, or signature on delivery, please contact us before placing your order.
Please note all international orders are subject to import duties, tariffs and/or customs charges, which are the responsibility of the receiver/customer. The Wild Moon will not be responsible for these additional charges.
Insurance & Lost Parcels
Once your parcel has been shipped, we will not be responsible for items that go missing in transit. We are happy to lodge a report with the carrier on your behalf. Australia Post may compensate up to $100 if your parcel is lost, and we will work with you to try to replace any items up to that value. If your order value is over $100, insurance is strongly recommended.
We wrap with the utmost care to ensure your items arrive safely. Insurance is advised for delicate items — please email us for a quote prior to payment.
RETURNS
The Wild Moon does not offer refunds for change of mind.
Due to crystals being a product of Mother Earth, it is not unusual for them to have natural imperfections which only add to their uniqueness. Depending on the nature of the imperfection, no refund will be offered for natural inclusions.
We do not offer a return or refund on any of the following: Jewellery, Books, Drink Bottles, Incense, Gift Vouchers, Sale Items, items not returned in full or returned damaged, and any postage costs.
Returns Shipping
Please email thewildmoon.au@gmail.com for all return enquiries. If your return falls within our refund policy, we will provide you with the return address. We recommend using a trackable shipping method, as we will not be held responsible for any parcels that go missing in transit.
Damaged in Transit
All items are wrapped with the utmost care to ensure they arrive undamaged. Occasionally, with such delicate items, something may happen. Please contact us as soon as possible with photos and we will advise on next steps.
Once your return is received and inspected, we will send you an email confirming the refund has been processed, and a credit will automatically be applied to your original payment method within 3 working days. We will be in touch if there are any issues with the returned goods.